Chronic Care Management (CCM)

At Animo Sano Psychiatry, we understand the importance of comprehensive care for managing chronic conditions. Our Chronic Care Management (CCM) service offers personalized, coordinated support to enhance your overall well-being. With a focus on continuous care, we help you achieve better health outcomes and long-term stability

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What is Chronic Care Management (CCM)?

Chronic Care Management (CCM) offers specialized support for patients managing not just psychiatric conditions, but also any co-occurring physical health concerns expected to last at least 12 months. CCM is a proactive approach to care that involves ongoing communication, medication management, and seamless collaboration between all your healthcare providers for better health outcomes.

How Does CCM Work at Our Practice?

Our Certified Medical Assistants (CMAs) partner with clinical providers to deliver structured care between appointments, including:

  • Coordinating care with specialists
  • Managing medications and adherence
  • Addressing behavioral health needs
  • Assisting with referrals
  • Educate on conditions, medications, and coping strategies
  • Offering regular patient support

Who is Eligible for CCM?

CCM is designed for patients who are navigating the complexities of two or more chronic health conditions requiring ongoing care coordination. To ensure you can access this valuable service, your insurance plan needs to cover the Chronic Care Management Model. We encourage you to reach out to our team to discuss your specific situation and insurance coverage.

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Examples of Chronic Conditions Include, but are not limited to:

Behavioral Health Conditions

  • Major Depressive Disorder (MDD)
  • Generalized Anxiety Disorder (GAD)
  • Bipolar Disorder
  • ADHD
  • PTSD
  • Schizophrenia
  • Use Disorders
  • Chronic Insomnia
  • Alcohol abuse
  • Alzheimer’s disease and related dementia
  • Schizophrenia and other psychotic disorders 
  • Autism spectrum disorders 

Physical Health Conditions

  • Arthritis (osteoarthritis and rheumatoid)
  • Asthma
  • Cancer (breast, colorectal, lung, and prostate)
  • Chronic kidney disease
  • Chronic obstructive pulmonary disease (COPD)
  • Diabetes
  • Cardiac Conditions 
  • Hepatitis (chronic viral B & C) 
  • HIV and AIDS
  • Hyperlipidemia (high cholesterol)
  • Hypertension (high blood pressure)
  • Stroke

Key Coverage Considerations

  • Insurance coverage for Chronic Care Management (CCM) varies based on individual plans.
  • Medicare, Medicaid, and most commercial insurance providers cover CCM services when eligibility criteria are met.
  • No Additional In-Person Visits Required: CCM is a telehealth/remote service for convenient care coordination.
  • Monthly Billing: Billed monthly for ongoing care management.

Meet Our CCM Care Coordinator

Amanda Shore

Amanda Shore, CMA

Amanda Shore is a Certified Medical Assistant with over a decade of experience. She has honed her skills in primary care settings and dedicated herself to serving uninsured patients, offering both medical and mental health support. Through her work, she has cultivated a deep passion for helping individuals manage chronic conditions by meeting them where they are—physically, emotionally, and mentally.
She empowers patients through Chronic Care Management, combining compassion and personalized care to improve their health and quality of life.

How CCM Makes a Difference

Chronic Care Management (CCM) provides essential ongoing monitoring and personalized support for chronic psychiatric conditions, ensuring consistent follow-up, medication oversight and proactive interventions to improve well-being.

How to Get Started

If you are managing multiple chronic health conditions and believe you could benefit from enhanced support and coordination between your appointments, you may qualify for our Chronic Care Management (CCM) service. Contact our team today to learn more about how CCM can help you optimize your care.

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Frequently Asked Questions

Have questions? We have answers. Browse through our FAQ section to learn more about our psychiatry and behavioral health services, your first visit, and what to expect.

North Carolina: We are in network with Aetna, Cigna, ChampVA, Medicare, BCBS, Humana, United Healthcare, United HealthOne, Golden Rule, Optum Health, Liberty Network EPO, UMR, Tricare, Medcost, Oxford, NC Straight Medicaid, Healthy Blue, Alliance Health, WellCare, AmeriHealth Caritas, Partners Health, Trillium, Vaya

Georgia: Aetna, Tricare, BCBS/Anthem, Cigna/Evernorth, UnitedHealthcare, United HealthOne, Golden Rule.

Tennessee: BCBS, BCBS Medicare Advantage (Networks P & S), Medicare, UHC, UBH General, Mamsi One Net, UHC Medicare, UHC–Oscar.

Arkansas:  Medicare, Aetna, UHC, Cigna

Arizona: Aetna, UHC, Cigna

Missouri: Medicare, Aetna, UHC, Cigna

New York: Medicare, UHC, Cigna



We also accept self-pay patients and those with out-of-network benefits. If your plan offers out-of-network coverage and you’ve confirmed eligibility with your insurer, we can either submit claims on your behalf or provide you with a superbill for reimbursement.

Yes, we are accepting new patients. We can see patients from age 5 years and older.

TMS is a safe, non-invasive treatment cleared by the FDA to help treat depression in patients who have not found relief with standard treatments. TMS works by using short, magnetic impulses to stimulate underactive nerve cells in brain regions known to regulate mood, helping to reset brain chemistry.

When you’re on the main page and logged in to your patient portal, look for the “Upload Docs” button in the purple banner at the top of the page. It’s the last option to the right. Click on it, and you will then see the option to upload documents and/or a picture of the front and back of your primary and/or secondary insurance cards. Alternatively, documents can be sent via fax at 919-391-7203 or emailed to us at info@animosanopsychiatry.com

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