FAQ
Our mission is to be the best-in-class provider of high-quality and accessible Behavioral Healthcare. Our vision is to become a one-stop shop for all things Behavioral Healthcare.
Frequently Asked Questions
Have questions? We have answers. Browse through our FAQ section to learn more about our psychiatry and behavioral health services, your first visit, and what to expect.
North Carolina: We are in network with Aetna, Cigna, ChampVA, Medicare, BCBS, Humana, United Healthcare, United HealthOne, Golden Rule, Optum Health, Liberty Network EPO, UMR, Tricare, Medcost, Oxford, NC Straight Medicaid, Healthy Blue, Alliance Health, WellCare, AmeriHealth Caritas, Partners Health, Trillium, Vaya
Georgia: Aetna, Tricare, BCBS/Anthem, Cigna/Evernorth, UnitedHealthcare, United HealthOne, Golden Rule.
Tennessee: BCBS, BCBS Medicare Advantage (Networks P & S), Medicare, UHC, UBH General, Mamsi One Net, UHC Medicare, UHC–Oscar.
Arkansas: BCBS, Medicaid, Medicare, Aetna, UHC Medicare, Cigna, Humana, Tricare
Arizona: BCBS, Medicaid, Medicare, Aetna, UHC Medicare, Cigna, Humana
Missouri: Aetna
New York: Aetna, Cigna, Humana, Medicare, Tricare, UHC
We also accept self-pay patients and those with out-of-network benefits. If your plan offers out-of-network coverage and you’ve confirmed eligibility with your insurer, we can either submit claims on your behalf or provide you with a superbill for reimbursement.
We also accept self-pay patients and those with out-of-network benefits. If your plan offers out-of-network coverage and you’ve confirmed eligibility with your insurer, we can either submit claims on your behalf or provide you with a superbill for reimbursement.
Transcranial Magnetic Stimulation (TMS) is a non-invasive, FDA-cleared treatment for depression. It uses magnetic pulses to stimulate areas of the brain associated with mood regulation and is typically used when standard treatments haven’t provided sufficient relief.
Yes, we are currently accepting new patients. We provide care for individuals ages 7 and up.
Once you’re logged in to your patient portal, navigate to the main page and look for the “Upload Docs” button in the purple banner at the top—it’s the last option on the right. Click this button to upload documents, including photos of the front and back of your primary and/or secondary insurance cards.
Alternatively, you may send documents by:
Fax: 919-391-7203
Text: 919-391-7202
Email: info@animosanopsychiatry.com
Lyra Health – Lyra Health is a mental health benefits provider that partners with employers to offer mental health services as part of their employee benefits package. If you’re unsure whether this applies to you, we recommend checking with your HR or benefits department to see if your employer offers coverage through Lyra.
For MD/DO (Psychiatry) Providers:
- Initial Evaluation – $299
- Follow up appointments – $199
For Advanced Practice Providers (Nurse Practitioner/Physician Assistant:
- Initial Evaluation – $199
- Follow up appointments – $119
Psychotherapy Services:
For MD/DO (Psychiatry) Providers:
- Initial Visits- $299
- Follow-up visits- $199
For LCSW, LMHC or LMFT:
- Initial Visits- $199
- Follow-ups- $119
- The main difference between an MD (Medical Doctor)/ DO (Doctor of Osteopathic Medicine) and Advanced Practice Providers (APP) is training. MD/DO’s go to medical school, whereas APP’s have advanced degrees as a Nurse Practitioner or Physician Assistant. We are confident in the training and competency of our providers, but also recognize that some patients may prefer to see one provider type over another.
- YES, absolutely, all of our providers are trained to diagnose and manage patients for all mental health conditions, such as ADHD/ADD, depression, anxiety, obsessive compulsive disorder, sleep disorders, etc.
For all scheduled telehealth appointments, patients of Animo Sano Psychiatry will receive a reminder via email and/or text message prior to their appointment. This message includes a secure link to our telehealth platform, Doxy.me. We recommend bookmarking the link for easy access to future appointments.
When it’s time for your visit, click the link and select your provider’s name from the dropdown menu. Then click “Enter Room” to check in. Your provider will begin the session when they are ready. Please be sure to log in at least 5 minutes before your scheduled start time to ensure a smooth check-in process.
If you haven’t received your required forms and questionnaires within three days of your appointment, they will be available in your patient portal. In case of any delay, please call us at 919-391-7202, opt 1, to request the forms or you can email us at info@animosanopsychiatry.com. Your proactive approach will help ensure a seamless and productive visit.
Payment is due by the day of service.
• Use the Square pre-visit link sent 7 days and 1 day before your appointment
• Pay via the patient portal
• Call or request to charge your card on file
Disclaimer:
Please note that any patient responsibility estimate provided is based on the most current information available but is not a guarantee of final charges. All claims are subject to your insurance carrier’s processing and determination. Final out-of-pocket costs may vary and will be based on how your insurance plan processes the claim.
Animo Sano Psychiatry is licensed to provide telehealth services in the following states:
NC, GA, TN, MO, AZ, AR, NY, OK, OR, and WA
All other states (MO, AR, AZ, OK, OR, WA): Medication Management only
North Carolina: All services offered, including Medication Management, Psychotherapy, and TMS. Some in-person visits are available, depending on the provider.
Georgia: All services offered except TMS. Some in-person visits are available, depending on the provider.
Tennessee: All services offered except Psychotherapy and TMS
New York: All services offered except Psychotherapy and TMS
We are happy to see patients via telehealth and/or in-person, depending on your preference. We have providers available for in-office visits in Durham NC and Atlanta Georgia.
Please note, not all providers are available for in-person visits at each location.
At our behavioral health practice, we employ a team of highly-qualified providers to care for our patients. Our therapists hold master’s or doctoral degrees in fields like counseling, social work, or psychology. They possess licenses such as LMHC, LCSW, or LPC, which require graduate education, extensive clinical training, and passage of licensing exams. Our advanced practice providers include psychiatric nurse practitioners and physician assistants specializing in mental health. They hold master’s or doctoral degrees and national certification through organizations like the ANCC or NCCPA. The physicians on our team are board-certified psychiatrists, which requires four years of medical school, four years of psychiatry residency, passage of national exams, and ongoing maintenance of board certification. All providers, regardless of discipline, participate in a thorough on-boarding process which includes reviewing our clinical protocols and guidelines. These protocols align with national standards of care endorsed by organizations like the American Psychiatric Association and American Psychological Association. By employing talented, dedicated providers at all levels and ensuring they follow rigorous, evidence-based approaches to treatment, we strive to deliver the highest quality of behavioral healthcare to our patients.
Yes, as of 4/01/2023, we do require all patients to have a credit card on file. You have the option to set a monthly “Maximum Amount” you authorize us to process on your behalf each month. You can also manage what credit card you choose to have on file with us and your set “Max Amount” via your patient portal.
We believe everyone deserves access to quality mental health care. For patients facing financial challenges, we offer flexible payment plans through our Financial Hardship Program for those who qualify. These plans are designed to make our services more accessible by allowing you to manage your payments over time, based on your individual needs and circumstances. For more information, please contact our office at 919-391-7202, and select option 4
Yes, our providers offer both stimulant and non-stimulant treatment options for ADHD and related conditions, based on your individual needs and clinical evaluation.
We currently prescribe stimulant medications in the following states:
Arizona (AZ), Oregon (OR), Washington (WA), New York (NY), North Carolina (NC), and Tennessee (TN).
In Oklahoma (OK), Missouri (MO), Arkansas (AR), and Georgia (GA), we are unable to prescribe stimulant medications due to state-specific restrictions. However, we do provide non-stimulant treatment options in these states and will work with you to create a safe, effective care plan aligned with your goals.
All medication decisions are made with your well-being as the top priority and include ongoing monitoring and follow-up.
Yes, we’re pleased to offer Long-Acting Injectables (LAIs) as part of our treatment options.
LAIs are medications—that are administered by injection and gradually released into the bloodstream over several weeks or months. This slow-release method helps maintain consistent medication levels, which can:
Improve symptom control
Reduce the risk of relapse or hospitalization
Support treatment adherence for individuals who have difficulty with daily medications
Your provider will work with you to determine if an LAI is appropriate for your treatment plan.
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