FAQ

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Our mission is to be the best-in-class provider of high-quality and accessible Behavioral Healthcare. Our vision is to become a one-stop shop for all things Behavioral Healthcare.

Frequently Asked Questions

We are in network with Aetna, Medicare, BCBS, Humana, United Healthcare/Optum Health, Tricare, Medcost, Oxford and also accept “self-pay” and patients with “out of network” benefits; for patients that have confirmed their “out of network,” benefits with their insurance company, we are happy to bill your insurance directly for your visit/s and/or provide you with a superbill to submit directly for reimbursement. We recommend contacting your insurance directly to ensure your benefits allow you to seek services from an “out of network” mental health provider office.

For patients with Cigna, Oscar Health. While we are not “in network” with these insurers, we do have an agreement with Headway, and can see patients in our practice if the patient registers through the Headway platform – please contact our main number at 919-391-7202 for further assistance if you have the above noted insurance.

In the event that a patient may need to provide their insurance company with our providers’ NPI #’s, here they are:

Medication Management:
Mina Bozoak, MD, NPI # 1104209329
Caleb Whitenack, MD NPI #: 1770872160
Sarah Creekmore, PA-C, NPI # 1992277560
Pamela Campbell, PA-C, NPI # 1609890664
Maddison Henley, PA-C,NPI #1093381774
Natalie Ruth Ball, PA-C NPI #: 1942771175
Ariel Lucci, PA-C NPI #: 1386293843
Whitney Andrew, PA-C NPI #: 1588051023
Jamilah Broderick, PA-C NPI #:1033873294
MacKenzie Kirchner, PA-C NPI #:1144858515 NC/GA
Stefanie Solomon, PA NPI #: 1689001315 NC/GA

Psychotherapy:
Charlotte Sime, LCMHC NPI #: 1962870261
Kelly Pruitt Sheppard, LCMHC, # 1962172916
Lauren Easley, LCSW NPI #: 1821356643

While we have a specialty ADHD practice we have expertise in the management of all mental health conditions. We commonly work with patients suffering from anxiety disorders, depression, Post Traumatic Stress Disorder (PTSD), Obsessive Compulsive Disorder (OCD), and sleep disorders.

It is important to note that in our diagnostic approach to ADHD, we do not perform neuropsychiatric testing. If neuropsychiatric testing is necessary we will work with you to find a provider in your area.

Yes, we are accepting new patients. All adolescent (13 and older) and adult patients seeking mental health care are welcome at our clinic.

Documents can be sent via fax at 919-391-7203 or via email at info@animosanopsychiatry.com

Lyra Health – Lyra Health is a mental health benefits company that contracts with employer organizations that offer mental health benefit services to their employees. Inquire with your companies human resources department to determine if they contract with Lyra Health

Headway – Headway is a consumer driven marketplace for mental healthcare. Use of the platform is free; patients can sign up and enter their insurance information and search for providers that are ‘IN NETWORK” with Headways insurance contracts, even if their mental health provider may not be “in network.” For example, if your insurance is Oscar Health, or Cigna, you can sign up on the Headway platform and see our providers, even though Animo Sano Psychiatry may not be “in network” with Oscar or Cigna insurance.

ZocDocZocDoc is a marketplace for consumers to search for local healthcare providers that take their insurance. Animo Sano Psychiatry has a partnership with ZocDoc to leverage their technology, to help match patients with the right doctors and clinicians. Patients can register as a patient with Animo Sano Psychiatry and schedule their appointments through the ZocDoc link located on our website here.

For MD/DO (Psychiatry) Providers:

  • Initial Evaluation 60 -75 minutes – $499
  • Non-complex, follow up appointment – $199
  • Complex, follow up appointment – $299

For Advanced Practice Providers (Nurse Practitioner/Physician Assistant:

  • Initial Evaluation 60 -75 minutes – $249
  • Non-complex, follow up appointments – $119
  • Complex, follow up appointments – $199

Psychotherapy Services:

  For MD/DO (Psychiatry) Providers:

  • Initial Visits and 60 min Follow-Up Visits- $299
  • 30-45 min follow-up visits- $199

For LCSW, LMHC or LMFT:

  • Initial Visits and 60 min follow-ups- $199
  • 30 or 45 min follow-ups- $119
  • The main difference between an MD (Medical Doctor)/ DO (Doctor of Osteopathic Medicine) and Advanced Practice Providers (APP) is training. MD/DO’s go to medical school, whereas APP’s have advanced degrees as a Nurse Practitioner or Physician Assistant. We are confident in the training and competency of our providers, but also recognize that some patients may prefer to see one provider type over another.
  • YES, absolutely, all of our providers are trained to diagnose and manage patients for all mental health conditions, such as ADHD/ADD, depression, anxiety, obsessive compulsive disorder, sleep disorders, etc.

All patients of Animo Sano Psychiatry will receive an email and/or text message reminder prior to their appointment. The link to our Doxy platform is included in that message. Please feel free to bookmark it for future appointments with your provider.

Once on the Doxy platform, patients can select their provider’s name from a drop down menu, then select “enter room” and the provider will start the virtual visit when they are ready. Please be sure to login 5 mins prior to the start of your appointment.

Typically, if you want to be transferred from an MD provider to an APP after your first visit, this is possible unless your case is particularly complex. You are also welcome to request a switch from an APP provider to an MD provider.

If you haven’t received your required forms and questionnaires within three days of your appointment, they will be available in your patient portal. In case of any delay, please call us at 919-391-7202, opt 1, to request the forms. Your proactive approach will help ensure a seamless and productive visit.

During the initial intake/registration, all patients receive an email invite to create their secure account for their patient portal, where they can view their statements, pay their bill, view upcoming appointment dates and times, cancel and/or reschedule their upcoming visits and complete any forms assigned to them by their provider. The portal is designed for a user friendly experience and patients can select certain tabs and follow the prompts for step by step instructions. For assistance in navigating in the portal you can ask your provider or contact our office directly at 919-391-7202 option 1.

Animo Sano Psychiatry is licensed in North Carolina and Georgia to provide services as a group psychiatry practice to all residents of North Carolina and Georgia

We are happy to see patients via telehealth and/or in-person, depending on your preference. We have providers available for in-office visits in Durham NC, Winston-Salem NC and Atlanta Georgia.
Please note, not all providers are available for in-person visits at each location.

At our behavioral health practice, we employ a team of highly-qualified providers to care for our patients. Our therapists hold master’s or doctoral degrees in fields like counseling, social work, or psychology. They possess licenses such as LMHC, LCSW, or LPC, which require graduate education, extensive clinical training, and passage of licensing exams. Our advanced practice providers include psychiatric nurse practitioners and physician assistants specializing in mental health. They hold master’s or doctoral degrees and national certification through organizations like the ANCC or NCCPA. The physicians on our team are board-certified psychiatrists, which requires four years of medical school, four years of psychiatry residency, passage of national exams, and ongoing maintenance of board certification. All providers, regardless of discipline, participate in a thorough on-boarding process which includes reviewing our clinical protocols and guidelines. These protocols align with national standards of care endorsed by organizations like the American Psychiatric Association and American Psychological Association. By employing talented, dedicated providers at all levels and ensuring they follow rigorous, evidence-based approaches to treatment, we strive to deliver the highest quality of behavioral healthcare to our patients

Yes, as of 4/01/2023, we do require all patients to have a credit card on file. You have the option to set a monthly “Maximum Amount” you authorize us to process on your behalf each month.

Yes, absolutely! We offer a variety of interest free payment plans structured to meet your financial needs. If you are interested, please contact our office at 919-391-7202, and select option 1

When you’re on the main page and logged in, look for the “Upload Docs” button in the purple banner at the top of the page. It’s the last option to the right. Click on it, and you will then see the option to upload a picture of the front and back of your primary and secondary insurance cards. Alternatively, you can send pictures of your insurance cards via email to info@animosanopsychiatry.com.

Are you a North Carolina or Georgia resident who is interested in Behavioral Health evaluation or care? Schedule a consultation or give us a call at 919-391-7202.

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At this time we can only see patients in the state of North Carolina or Georgia, but we are actively expanding and are happy to contact you when providing care in your state.

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