FAQ

NC: We are in network with Aetna,Cigna, ChampVA, Medicare, BCBS, Humana, United Healthcare, United HealthOne, Golden Rule, Optum Health,Liberty Network EPO, UMR Tricare, Medcost, Oxford, NC Straight Medicaid, Healthy Blue, Alliance Health, WellCare, AmeriHealth Caritas, Partners Health,Trillium, Vaya and also accept “self-pay” and patients with “out of network” benefits; for patients that have confirmed their “out of network,” benefits with their insurance company, we are happy to bill your insurance directly for your visit/s and/or provide you with a superbill to submit directly for reimbursement. We recommend contacting your insurance directly to ensure your benefits allow you to seek services from an “out of network” mental health provider office.

GA: Aetna, Tricare, BCBS/Anthem, Cigna/Evernorth, Unitedhealthone/Golden Rule, UHC.

TN: BCBS, BCBS Medicare Advantage Plan, Network P and Network S, Medicare, UHC, UBH General, Mamsi One Net, UHC Medicare, UHC-Oscar Plan.

While one of our clinics is specialty ADHD clinic, our practice has expertise in the management of all mental health conditions. We commonly work with patients suffering from anxiety disorders, depression, Post Traumatic Stress Disorder (PTSD), Obsessive Compulsive Disorder (OCD), and sleep disorders.

It is important to note that in our diagnostic approach to ADHD, we do not perform neuropsychiatric testing. If neuropsychiatric testing is necessary we will work with you to find a provider in your area.

TMS is a safe, non-invasive treatment cleared by the FDA to help treat depression in patients who have not found relief with standard treatments. TMS works by using short, magnetic impulses to stimulate underactive nerve cells in brain regions known to regulate mood, helping to reset brain chemistry.

When you’re on the main page and logged in to your patient portal, look for the “Upload Docs” button in the purple banner at the top of the page. It’s the last option to the right. Click on it, and you will then see the option to upload documents and/or a picture of the front and back of your primary and/or secondary insurance cards. Alternatively, documents can be sent via fax at 919-391-7203 or emailed to us at info@animosanopsychiatry.com

Lyra Health is a mental health benefits company that contracts with employer organizations that offer mental health benefit services to their employees. Inquire with your companies human resources department to determine if they contract with Lyra Health

For MD/DO (Psychiatry) Providers:

• Initial Evaluation – $299
• Follow up appointment – $199

For Advanced Practice Providers (Nurse Practitioner/Physician Assistant:

• Initial Evaluation – $199
• Follow up appointments – $119

Psychotherapy Services:
For MD/DO (Psychiatry) Providers:

• Initial Visits- $299
• Follow-up visits- $199

For LCSW, LMHC or LMFT:

• Initial Visits- $199
• Follow-ups- $119

• The main difference between an MD (Medical Doctor)/ DO (Doctor of Osteopathic Medicine) and Advanced Practice Providers (APP) is training. MD/DO’s go to medical school, whereas APP’s have advanced degrees as a Nurse Practitioner or Physician Assistant. We are confident in the training and competency of our providers, but also recognize that some patients may prefer to see one provider type over another.
• YES, absolutely, all of our providers are trained to diagnose and manage patients for all mental health conditions, such as ADHD/ADD, depression, anxiety, obsessive compulsive disorder, sleep disorders, etc.

All patients of Animo Sano Psychiatry will receive an email and/or text message reminder prior to their appointment. The link to our Doxy platform is included in that message. Please feel free to bookmark it for future appointments with your provider.

Once on the Doxy platform, patients can select their provider’s name from a drop down menu, then select “enter room” and the provider will start the virtual visit when they are ready. Please be sure to login 5 mins prior to the start of your appointment.

If you haven’t received your required forms and questionnaires within three days of your appointment, they will be available in your patient portal. In case of any delay, please call us at 919-391-7202, opt 1, to request the forms or you can email us at info@animosanopsychiatry.com. Your proactive approach will help ensure a seamless and productive visit.

Payment is required by the day of service. You can conveniently pay in advance using our pre-visit invoice link sent via Square, which will be delivered 7 days and 1 day before your appointment. The link remains active until the end of the business day on your appointment date, allowing you to pay either before or after your visit. You can also make a payment via your patient portal or request that we charge the card you have on file.
Please note: The patient responsibility estimate is based on available information and may change depending on how your insurance processes the claim. This estimate does not guarantee the final charge or payment.

Animo Sano Psychiatry is licensed in North Carolina, Georgia,
Tennessee..

All offered services are available in North Carolina.

In Tennessee we offer all services except Psychotherapy and TMS.

In Georgia we offer all services except TMS.

At our behavioral health practice, we employ a team of highly-qualified providers to care for our patients. Our therapists hold master’s or doctoral degrees in fields like counseling, social work, or psychology. They possess licenses such as LMHC, LCSW, or LPC, which require graduate education, extensive clinical training, and passage of licensing exams. Our advanced practice providers include psychiatric nurse practitioners and physician assistants specializing in mental health. They hold master’s or doctoral degrees and national certification through organizations like the ANCC or NCCPA. The physicians on our team are board-certified psychiatrists, which requires four years of medical school, four years of psychiatry residency, passage of national exams, and ongoing maintenance of board certification. All providers, regardless of discipline, participate in a thorough on-boarding process which includes reviewing our clinical protocols and guidelines. These protocols align with national standards of care endorsed by organizations like the American Psychiatric Association and American Psychological Association. By employing talented, dedicated providers at all levels and ensuring they follow rigorous, evidence-based approaches to treatment, we strive to deliver the highest quality of behavioral healthcare to our patients.

Yes, as of 4/01/2023, we do require all patients to have a credit card on file. You have the option to set a monthly “Maximum Amount” you authorize us to process on your behalf each month. You can also manage what credit card you choose to have on file with us and your set “Max Amount” via your patient portal.

We believe everyone deserves access to quality mental health care. For patients facing financial challenges, we offer flexible payment plans through our Financial Hardship Program for those who qualify.These plans are designed to make our services more accessible by allowing you to manage your payments over time, based on your individual needs and circumstances. For more information, please contact our office at 919-391-7202, and select option 4